Breaking down on the road can be frustrating, but having a warranty on your new car can make the process of getting help and having repairs done much simpler. However, many Australians are under the misconception that keeping their new car warranty intact requires all repairs to be performed by the original dealer or their authorised agent. In reality, your new car’s warranty is a statutory requirement, and you are free to go to any qualified mechanic without voiding it.
Repairing Your Car While Keeping the Warranty Intact
Although you may have purchased your car from a local dealer, travelling long distances means that you could need service or repairs while away from home. It’s important to remember that the warranty on your new car remains valid as long as the repair work is done by a qualified mechanic. You are not restricted to the dealer from whom you bought the car, nor are you required to use a specific agent. In fact, under Australian Consumer Law, your statutory rights ensure that you can take your car to any qualified repairer without affecting your warranty.
If you find yourself in need of repairs while travelling, it’s essential to locate a reputable and experienced mechanic. In urban centres, you’ll have plenty of choices, as there are numerous qualified mechanics ready to handle any repair or service needs your car may require. For those who need assistance in rural or remote areas, mechanics are often available to travel to your location to perform repairs. If you happen to be in the Melbourne area, ACE Mechanics offers services that not only perform necessary repairs but also maintain your new car’s warranty.
Ensuring Quality Work with a Service Guarantee
Even though your new car is covered by a statutory warranty, it’s important to ensure that the mechanic you choose meets your expectations for quality service. Make it clear to any mechanic that you expect a service guarantee for any work they perform on your vehicle. Many reputable mechanics will offer a warranty on their work and the parts they install, often for a period of 12 months or 20,000 km. Request a commitment to this warranty before any work begins on your car, as it provides an additional layer of protection and peace of mind.
Qualified mechanics should also provide you with documentation of the work done on your vehicle, including details of any parts replaced. This not only helps keep your service records complete but also ensures that you have proof of the work done, should any warranty claims arise in the future.
Understanding the New Car Statutory Warranty in Australia
In Australia, a new car comes with a statutory warranty that covers most repairs for 12 months or 20,000 km, whichever comes first. This statutory warranty is designed to protect consumers from faults or defects in the vehicle. It’s important to know that the statutory warranty applies regardless of the dealer or mechanic you use for repairs, as long as they are qualified to work on your vehicle.
For second-hand cars, the statutory warranty applies if the vehicle has less than 160,000 km of use and is less than 10 years old. In these cases, the warranty covers the vehicle for 3 months or 5,000 km, though it may not offer the same comprehensive coverage as a new car warranty. Instead, second-hand car warranties typically cover major components like the engine and transmission, along with other essential parts that impact the car’s overall functionality and safety.
Many car dealerships offer extended warranties on new vehicles, often providing coverage for up to 3 or 4 years or 120,000 km or more. These extended warranties are designed to offer greater peace of mind, particularly for those who plan to keep their car for a longer period. However, once your car has surpassed the statutory warranty threshold, coverage often narrows to only major components such as the engine, transmission, and other key safety features.
What Is and Isn’t Covered Under a Statutory Warranty?
While the statutory warranty for a new car covers most parts and repairs for the first year or 20,000 km, there are some limitations that drivers should be aware of. Typically, the warranty will cover components that are essential to the car’s operation and safety. This includes parts like the engine, gearbox, suspension, and braking system. It may also cover certain electronic systems, such as the vehicle’s airbags and ABS (Anti-lock Braking System), which are critical for safety.
However, the statutory warranty does not cover damage caused by accidents, misuse, or normal wear and tear. For example, tyres, brake pads, and wiper blades are considered consumables and are usually excluded from warranty coverage unless they have a manufacturing defect. It’s important to check the details of your warranty agreement to understand what specific repairs and parts are covered under your statutory warranty.
How to Make the Most of Your Warranty
The key to making the most of your new car’s warranty is to stay informed about your rights as a consumer and to always use a reputable, qualified mechanic for repairs and services. A qualified mechanic will ensure that any claims against your car’s warranty are properly processed, and they will help you maintain your vehicle in line with manufacturer standards. When choosing a mechanic, always look for those who offer a clear service guarantee and are transparent about the parts and repairs they provide.
By understanding your rights under the statutory warranty, you can rest assured that your car will receive the necessary repairs without the fear of voiding your warranty. This knowledge allows you to travel with confidence, knowing that whether you’re in a major city or a rural town, your vehicle is protected.
Conclusion
Your new car’s statutory warranty is there to protect you, and it’s important to know that you’re not limited to the original dealer for repairs. As long as you choose a qualified mechanic, your warranty will remain valid. Whether you’re in need of repairs in Melbourne or travelling through rural Australia, finding a reputable mechanic who can make claims against your car’s warranty will help keep you on the road safely and with peace of mind.
